Our Approach to Delivery
A continuous delivery model crafted to optimize security, reduce risks, and seamlessly integrate with every aspect of your operations, driving consistent performance and real, measurable outcomes.
Managed IT Services
We proactively manage your IT environment to ensure stability, predictability, and minimal disruption to day-to-day operations. Continuous monitoring, disciplined patching, and structured IT management reduce avoidable incidents, limit downtime, and create an environment where your team can work without interruption or uncertainty. The result is dependable technology that supports business priorities instead of competing with them.
- Ensure business continuity with our reliable 8x5 helpdesk providing expert assistance when you need it.
- Asset Lifecycle Management
- We provide end-to-end oversight of technological assets (from procurement to disposal) to help maximize value and minimize risk.
- We help clearly define your mobile ecosystem and centrally manage your corporate devices.
- Get fast, reliable on-site support from our team of experts.1
- Automated patch scanning and deployment helps keep your infrastructure up-to-date and protected from the latest threats.
- We plan, coordinate, and deliver IT projects with precision ensuring on-time, on-budget execution aligned with your business goals.
- We design and install organized, scalable structured cabling systems that ensure reliable connectivity and future-proof your network infrastructure.
- Remote Monitoring and Management
- Stay ahead of IT issues with proactive Remote Monitoring and Management.
Cybersecurity Services
Security is embedded across your environment to reduce risk without adding operational friction. Continuous monitoring, advanced threat detection, and structured security controls work together to prevent incidents, support compliance requirements, and strengthen overall resilience. This approach protects your data, systems, and reputation while allowing the business to operate confidently and efficiently.
- Ensure your organization meets regulatory and industry standards through continuous monitoring, policy enforcement, and audit-ready reporting.2
- Cybersecurity Awareness Training
- Equip your employees with the knowledge and skills to recognize and respond to threats, reducing human risk through engaging, expert-led education tailored to your organization.
- Proactive scans against hidden online markets and forums help detect compromised credentials and sensitive data, enabling timely alerts and rapid response.
- Email Security & Phishing Protection
- Our email security & phishing protection services protect corporate email from compromise and help prevent sensitive data disclosure by blocking malicious emails, phishing attempts, and spam.
- Endpoint Detection & Response
- Real-time monitoring, threat detection, and automated response are applied across all endpoints using a combination of static and dynamic analysis. Behavioural AI and machine learning quickly identify and contain threats before they cause damage.
- Identity & Access Management
- Ensure that the right users have secure, compliant access to the right resources at the right time, protecting systems through centralized control, authentication, and policy enforcement.
- Our experienced incident response team delivers rapid investigation, containment, and remediation of security incidents to minimize impact, reduce downtime, and restore operations with expert-led support.
- Core infrastructure configurations are routinely evaluated and brought up to standard with the latest industry best practices.
- Next generation firewalls tuned specifically to your organization's needs provide secure access to and from corporate assets.
- Routine penetration tests performed by our team of certified professionals simulate real-world cyberattacks to identify vulnerabilities. These tests provide actionable insights that strengthen your organizational security posture before threats can be exploited.
- Security Information and Event Management
- Security Information and Event Management (SIEM) tools are employed to correlate activity across all network devices and hunt for threats proactively.
- Scheduled vulnerability scans combined with proactive remediation help to reduce exposure from threats before an adverse event occurs.
Backup & Disaster Recovery
Data protection and business continuity are built into every system we manage. Structured backup and disaster recovery processes ensure critical data remains recoverable and systems can be restored quickly in the event of an incident. This reduces the impact of outages, limits operational disruption, and provides confidence that the business can continue operating through unexpected events.
- Business Continuity & Disaster Recovery Planning
- Our Business Continuity and Disaster Recovery planning helps your organization prepare for, respond to, and recover from disruptive events through strategic planning, data protection, and rapid recovery solutions minimizing downtime and ensuring resilience.
- Our secure, automated data backups provide reliable recovery options to ensure business continuity and protect against data loss from cyberattacks, system failures, or human error.3
Cloud Services
Cloud technology is implemented to simplify operations while scaling predictably with your business. Secure, high-performance cloud platforms are designed to integrate seamlessly into daily workflows, enabling efficient collaboration and reliable access to systems and data from wherever work occurs. This flexible infrastructure supports growth without adding unnecessary complexity.
- Ensure a smooth, secure transition of your applications, data, and workloads with minimal disruption backed by expert planning, execution, and post-migration support.
- Microsoft 365 / Google Workspace Management
- We provide secure centralized administration, user support, and policy enforcement which optimizes productivity, streamlines collaboration, and maintains compliance across your cloud environments.
Virtual IT Leadership
Technology and security strategy is fully aligned with your business objectives. Our virtual CIO and CISO services provide guidance on IT investments, streamline compliance, and ensure long-term operational success, delivering clarity, control, and confidence across your organization.
- Our Virtual Chief Information Officer (vCIO) and Virtual Chief Information Security Officer (vCISO) service will guide your organization through regulatory requirements by implementing and managing cybersecurity frameworks. This ensures ongoing adherence while aligning IT strategy with compliance goals.
- IT Strategy and Budgeting
- Our Virtual Chief Information Officer (vCIO) and Virtual Chief Information Security Officer (vCISO) service provides strategic IT and cybersecurity leadership, helping your organization align technology with business goals, manage risk, and build effective budgets and roadmaps for long-term success.
- IT Policies & Procedures Consulting
- We work with your team to develop, document, and implement comprehensive policies and procedures to ensure security, compliance, and operational efficiency.
- Quarterly Business Reviews
- We deliver regular quarterly business reviews (QBRs) to assess progress, identify risks, and align your IT and cybersecurity strategies with evolving business goals and regulatory requirements.
VoIP Services
Our fully managed VoIP solutions provide secure, scalable, and dependable communication. Integrated seamlessly with your IT environment, these systems enable smooth collaboration, crystal-clear calls, and uninterrupted workflows, ensuring your team stays connected and productive at all times.
- VoIP System Deployment & Management
- We provide end-to-end VoIP system deployment and management, delivering scalable, cloud-based phone solutions that ensure seamless communication, reliability, and ease of administration.
- Configuration & Customization
- We tailor VoIP systems to your business needs through custom call routing, IVR setup, user extensions, and voicemail features to ensure a seamless and efficient communication experience.
Physical Security Services
Physical security is integrated with your IT systems to provide comprehensive protection for people, facilities, and critical assets. Access controls, alarms, and monitoring systems work together to create a secure operational environment, reducing risk and giving leadership confidence in the safety and continuity of operations.
- Access Control Deployment & Management
- We design, deploy, and manage access control systems that secure your facilities with scalable, user-friendly solutions tailored to your operational needs.
- Alarm System Installation & Monitoring
- We install and monitor advanced alarm systems that provide 24/7 protection for your premises, ensuring rapid response to intrusions, fire, and critical events.
- Physical Security Consulting
- Our physical security consulting services leverage crime prevention through environmental design principals to create environments that proactively deter crime, enhance safety, and optimize security effectiveness.
- Security Camera Implementation & Maintenance
- We design, install, and maintain security camera systems that deliver continuous surveillance, ensuring your premises stay protected and monitored around the clock.
- Subject to block hour availablity. Refer to your Managed Services Agreement for more information.
- Services may vary based on applicable industry regulations and client requirements.
- Includes 1TB of cloud storage per user PC and backed-up server. Additional storage may be required based on retention and backup requirements.